As soon as you book a professional, a booking request is automatically sent to them, i.e. a notification that you want to hire their services, and they must accept or decline this request within a maximum period of 24 hours.
If the professional, for any reason, has not responded to the received request, you can cancel the booking request free of charge. The total amount paid at the time of booking will be refunded to you within 7 days.
If you cancel a service, the amount of the refund will be subject to the following deadlines:
Up to 24 hours before the start of the service:
Full refund
Between 24 hours and 4 hours before the start of the service:
75% refund
Between 4 hours and 45 minutes before the start of the service:
50% refund
Between 45 minutes before the start of the service and the scheduled start time:
35% refund
In the event that the service cannot be performed because the client does not have the necessary materials (i.e., a fan installation is booked, but the fan is not available on the service date), the Cancellation Policy will apply as if the service had been cancelled unjustifiably.
There are justified causes where the above cancellation policy does not apply. If you believe there is a valid reason to cancel your service, please let us know in the text field that appears on the service cancellation screen so that the Webel Support Team can review it. If Webel Support determines that the claim is justified, the corresponding refund will be processed. The refund amount will be determined at Webel’s discretion, acting as an independent intermediary in the dispute.
It is important to note that the cancellation policy applies to both one-time and recurring services, with each instance of a recurring service treated as an independent one-time service.
For example, if you cancel a recurring service that you receive every Monday at 8:00 p.m. and Thursday at 8:00 p.m. on a Sunday at 8:00 p.m., you will receive a 75% refund for Monday’s service, 100% for Thursday’s service, as well as a 100% refund for any subsequent services that have been paid for.
JUSTIFIED CANCELLATION REASONS